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FAQ

  • Delivery

    Delivery information

    Despite exceptional circumstances, our Eshop is always open 24 hours a day and deliveries are still maintained.

    Below are the carriers that will take care of your parcels:

    Unsigned Colissimo in your mailboxChronopost


    Please note that delivery times can take up to 10 business days. 

    Customer service

    Due to the exceptional circumstances, despite the mobilization of our teams in reduced numbers, the response times of our Customer Service hey@juliettehasagun.com are unfortunately longer.

    Be sure that we are sorry and that we are doing our utmost to respond to each of your requests as quickly as possible.

  • Returns

    How can I return or exchange an item ordered on the Juliettehasagun.com site?

    You have the option to return or exchange any product ordered on the juliettehasagun.com site within 15 days of the delivery date, with the following conditions:

    Products must be returned to the address listed below in their original state, sealed, accompanied by the original delivery voucher and the completed return form.



    JULIETTE HAS A GUN chez Duhamel Logistique Site 9

    ZA les vignettes, voie communale 7

    27690 Lery

    France


    No open products can be returned or exchanged.

    Beware, the return of the product is at the customer's expense.

    We do not offer the possibility of return or exchange of product purchased on the site juliettehasagun.com in our physical outlets.

  • Cashback Black Friday
    HOW TO BENEFIT FROM THE 30% CASHBACK:

    1. Place an order on the eshop between 11/24 and 11/27 until 11:59pm. All orders placed during this time period will automatically be eligible for the 30% cashback. The 30% value is calculated on the total paid for products (after any discount). No shipping costs will be taken into account for the 30% cashback calculation. If your order is cancelled, your cashback will be cancelled too.



    2. Once the order is placed, sign in or create your account with the same email used to checkout. In your account (on this page), click on the « MY WALLET » button.

    3. You will access your personal wallet page with your cashback balance (on this page). In the redeem cashback section, you will be able to generate your coupon in one or multiple occasions. Meaning you will be able to use it all in one order. But you may also want to split it to use it in several orders. It's up to you, really! Just enter the value of the coupon you want to generate, and click «REDEEM NOW». Not ready to choose right now? Don't worry, you can come back to this page at any given time.

    4. And voilà, use the generated coupon on your next purchase on the eshop  until October 31st 2024.

  • Orders

    How can I track my order?

    Once your order is ready to ship, you will receive an email with tracking information. You can also click HERE to track your order anytime.

  • Discovery set

    You will receive a separate email with €25 gift card for a for every order of a discovery set. Once you add a product from the Eshop www.juliettehasagun.com to your cart, enter the code into the designated area. When applied, the price of the discovery set will automatically be deducted from the total. Please note that the coupon will only be valid for 2 months and can only be applied towards any purchase of a full-size product, excluding the Discovery Set.

  • Cartes Cadeaux

    "Comment utiliser la carte cadeau ?"La carte cadeau est utilisable uniquement surwww.juliettehasagun.com. Munissez vous du code de votre carte cadeau reçu par mail et renseignez le au moment de la validation de paiement.


    "Quelles sont les conditions d'utilisations de la carte cadeau ?"La carte cadeau :
    - peut être utilisée à plusieurs reprises sur des commandes distinctes
    - peut être utilisée sur tous les produits Juliette has a Gun (hors réachat d'une carte cadeau)
    - s'applique sur les frais de port éventuels de la commande
    - doit être utilisée avant la date de fin de validité. Pour rappel elle est valable 1 an.


    "Puis-je utiliser 2 cartes cadeau sur une même commande ?"Oui, nos cartes cadeau sont cumulables ! :)


    "Je me suis trompé(e) en choisissant la date d'envoi de ma carte cadeau ? Que faire ?"Voici les différents cas que vous pouvez rencontrer!
    - La date est antérieure à la date d'achat : votre carte cadeau sera envoyée automatiquement dès lors de votre commande sera validée.
    - La date est le jour même de l'achat : votre carte cadeau sera envoyée automatiquement dès lors de votre commande sera validée.
    - La date est postérieure à la date d'achat : veuillez contacter notre service client.


    "J'ai commandé une carte cadeau mais je souhaite annuler ma commande et me faire rembourser. Comment faire ?"Si tel est le cas, nous en sommes désolés … Mais aucun problème, veuillez contacter notre service client en nous soumettant votre demande via notre formulaire,ici.


    "J'ai passé commande avec ma carte cadeau mais je me suis trompé(e), puis-je me faire rembourser ?"Oui, nous recréditerons la somme sur votre carte cadeauune fois avoir accusé réception de votre produit s'il est conforme aux conditions de retour. Veuillez contacter notre service client en nous soumettant votre demande via notre formulaire,ici.

  • Juliette has a gun customer account

    How do I create my account?

    By clicking "My Account" (top right) or validating your shopping cart, fill out the identification form you are offered. Remember the email address you have provided and especially your password! They are personal to you and they alone give you access to your account.

    How do I opt out of the newsletter?

    In your account, "My newsletter subscriptions" uncheck "I subscribe." You can also unsubscribe with the link at the bottom of the newsletters we send you.

    How do I change or delete my Juliettehasagun.com account?

    At any time, you can edit your information by clicking on "on count" To delete your account Juliettehasagun.com, please contact Customer Service at eshop@juliettehasagun.com

    Did I forget my password?

    In "My Account" (top right of your home page) click "identify yourself," find your email address and then click "forgotten pass ot" An email will be immediately sent to you with a new password.

    Why create my account?

    Create your Juliette has a Gun account will allow you to:

    - have faster access to the sample kit refund voucher

    - track the delivery of your orders

    - see your purchase history

    - pay for your purchases and manage your deliveries quickly

    - manage your personal information, your alerts

  • Payment

    Which payment methods do you accept?

    We accept the following payment options:

    Visa MasterCard American Express Discover PayPal

    Please note that we do not store your credit card information. Sales Tax: Juliette Has a Gun/ Europerfumes is a New Jersey based company and we are required by law to collect sales tax on orders shipped within New Jersey. Any orders shipped to a destination outside of New Jersey are exempt from sales tax.

  • Privacy/Security

    What is your privacy policy?

    You can browse the site juliettehasagun.com without disclosing any personal information. However, when you open an account on the juliettehasagun.com site, we collect the data necessary to bill and deliver your order: your names, address, email address, etc.

    The juliettehasagun.com website undertakes to disclose your details only to third parties involved in the process of ordering: banking institution, delivery service, etc.

    In addition, the juliettehasagun.com site may be required to disclose this information when it is necessary to identify, arrest or prosecute any individual who may or may not intentionally harm or infringe the rights or property of Juliette has a Gun, other users of the Juliettehasagun.com site or any other person who may be penalized by such activities. Disclosure of personal data may also occur in exceptional cases where juliettehasagun.com is legally required to do so, such as following the filing of a complaint.

    How will my personal details be used?

    The processing of your order and access to the services available on the website www.juliettehasagun.com lead us to collect and record data about you: name, first name, address, date of birth... This information is essential for us to offer you a quality service. This information is intended for our internal use.

    The files managed by Juliette has a Gun are reported to the CNIL. In accordance with the Computer and Freedoms Act of January 6, 1978, you have the right to access and correct your data.

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