Beson d'aide

Delivery information

Despite exceptional circumstances, our Eshop is always open 24 hours a day and deliveries are still maintained.

Below are the carriers that will take care of your parcels:

Unsigned Colissimo in your mailboxChronopost

Please note that delivery times can take up to 10 business days. Indeed, due to enhanced safety and hygiene measures as well as a reduced number of teams in our warehouses, the situation does not allow us to process your orders at the usual pace.

Also, following the measures taken by the state, the Juliette has a gun shop located at 2 rue des Francs-Bourgeois in Paris is closed until further notice. As a result, the Clic-ollect is no longer available at this time.

Thank you for your patience and understanding.

Customer service

Due to the exceptional circumstances, despite the mobilization of our teams in reduced numbers, the response times of our Customer Service hey@juliettehasagun.com are unfortunately longer.

Be sure that we are sorry and that we are doing our utmost to respond to each of your requests as quickly as possible.

How can I return or exchange an item ordered on the Juliettehasagun.com site?

You have the option to return or exchange any product ordered on the juliettehasagun.com site within 15 days of the delivery date, with the following conditions:

Products must be returned to the address listed below in their original state, sealed, accompanied by the original delivery voucher and the completed return form.

Juliette has a Gun c/o Duhamel logistics

Site 5 - Doors Business Park

Way of the Future

27100 VAL DE REUIL

France

No open products can be returned or exchanged.

Beware, the return of the product is at the customer's expense.

We do not offer the possibility of return or exchange of product purchased on the site juliettehasagun.com in our physical outlets.

How can I track my order?

Once your order is ready to ship, you will receive an email with tracking information. You can also click HERE to track your order anytime.

You will receive a separate email with €25 gift card for a for every order of a discovery set. Once you add a product from the Eshop www.juliettehasagun.com to your cart, enter the code into the designated area. When applied, the price of the discovery set will automatically be deducted from the total. Please note that the coupon will only be valid for 2 months and can only be applied towards any purchase of a full-size product, excluding the Discovery Set.

How do I create my account?

By clicking "My Account" (top right) or validating your shopping cart, fill out the identification form you are offered. Remember the email address you have provided and especially your password! They are personal to you and they alone give you access to your account.

How do I opt out of the newsletter?

In your account, "My newsletter subscriptions" uncheck "I subscribe." You can also unsubscribe with the link at the bottom of the newsletters we send you.

How do I change or delete my Juliettehasagun.com account?

At any time, you can edit your information by clicking on "on count" To delete your account Juliettehasagun.com, please contact Customer Service at eshop@juliettehasagun.com

Did I forget my password?

In "My Account" (top right of your home page) click "identify yourself," find your email address and then click "forgotten pass ot" An email will be immediately sent to you with a new password.

Why create my account?

Create your Juliette has a Gun account will allow you to:

- have faster access to the sample kit refund voucher

- track the delivery of your orders

- see your purchase history

- pay for your purchases and manage your deliveries quickly

- manage your personal information, your alerts

Which payment methods do you accept?

We accept the following payment options:

Visa MasterCard American Express Discover PayPal

Please note that we do not store your credit card information. Sales Tax: Juliette Has a Gun/ Europerfumes is a New Jersey based company and we are required by law to collect sales tax on orders shipped within New Jersey. Any orders shipped to a destination outside of New Jersey are exempt from sales tax.

What is your privacy policy?

You can browse the site juliettehasagun.com without disclosing any personal information. However, when you open an account on the juliettehasagun.com site, we collect the data necessary to bill and deliver your order: your names, address, email address, etc.

The juliettehasagun.com website undertakes to disclose your details only to third parties involved in the process of ordering: banking institution, delivery service, etc.

In addition, the juliettehasagun.com site may be required to disclose this information when it is necessary to identify, arrest or prosecute any individual who may or may not intentionally harm or infringe the rights or property of Juliette has a Gun, other users of the Juliettehasagun.com site or any other person who may be penalized by such activities. Disclosure of personal data may also occur in exceptional cases where juliettehasagun.com is legally required to do so, such as following the filing of a complaint.

How will my personal details be used?

The processing of your order and access to the services available on the website www.juliettehasagun.com lead us to collect and record data about you: name, first name, address, date of birth... This information is essential for us to offer you a quality service. This information is intended for our internal use.

The files managed by Juliette has a Gun are reported to the CNIL. In accordance with the Computer and Freedoms Act of January 6, 1978, you have the right to access and correct your data.